There are often times when our patients require urgent treatment and, therefore, require an appointment as soon as possible. When patients give the clinic advanced notice of needing to cancel a scheduled appointment, this time, in turn, can be allocated to those patients in need of urgent treatment.
Bearing this in mind, the clinic requires a minimum of 2 working business days notice for cancellation of an appointment. The goal of our clinic is to serve the needs of all patients. Therefore, our policy is that patients wishing to change their commitment to a scheduled appointment must provide sufficient notice. A $25.00 fee may be applied if less than the 2 working business days is given. The clinic reserves the right to dismiss patients at our discretion if missed appointments are an ongoing issue. If dismissal is encountered, we are pleased to transfer patient records to another clinic of the patient’s choosing, provided the patient’s account balance is paid in full.
**Please note that insurance companies do not cover fees for broken appointments. Therefore, payment is the patient’s responsibility, and appointments will not be scheduled until the assessed fee has been paid.